Contact us

Let us know what the problem is and upload any supporting info if needed (images, screenshots etc), to help you reach a satisfactory solution with us.

Make a return/refund request

If you can’t come to an agreement, contact us (contact tab) and we will discuss the return/refund agreement and how it should be done.

Get refunded

Choose the reason for return/refund and upload any supporting info needed (pictures, videos, etc), and submit your application. 

If an item needs to be returned, who pays the return cost?

• If you decide to return an item due to a change of mind, then it will be up to you to cover the return cost.

• If an item is defective, arrives not as described, or it's the incorrect item, then it we will cover the return cost.

When will I receive my refund?

• Refunds can take 1-10 working days to arrive dependent on your original payment method

• Any due refund can be sent to your original payment method

A thing to note.

• You can not get a refund if:

- It has passed 5 days after purchase

- If the items are dammaged by you.